Customs brokerage

Run customs clearance with AI

AI drafts the declaration from the invoice and B/L your client sends, and checks the HS codes against your filing history. One app built for your declaration desk, live in days.

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AI enters the declaration data

Reads the invoice, packing list and C/O the client sends and fills in the declaration record. No one keys it in.

AI checks the HS codes and the deadlines

Cross-checks each HS code against your filing history and the tariff, and watches the free storage days. A mismatch surfaces before you transmit.

AI drafts the customs paperwork

Drafts the declaration, the duty calculation and the tax payment slip on your own templates. Your team reviews before anything is transmitted.

From client dossier to cleared declaration

Each stage records the declaration, AI classifies and drafts the dossier, and the next step begins on its own.

  1. 01

    Receive the dossier

    AI reads the invoice, packing list, and B/L the client emails over, opens the dossier, and fills in the client, declaration type, B/L number, port, and goods list. A new document set arriving by email builds the dossier's filing checklist by declaration type on its own.

  2. 02

    Classify and compute duty

    For each goods line, AI reads the description, checks your HS history and the tariff, suggests the HS code, and computes the import duty and VAT into a duty calculation carrying the HS code, tax rate, and dutiable value per line. Any code under specialized management adds its permit to the dossier checklist on its own.

  3. 03

    File and get the channel

    Once the dossier is complete, AI fills the customs declaration in the ECUS/VNACCS format for the clerk to approve and transmit. The browser extension enters it in the customs e-portal in the clerk's own session and reads the channel result back, alongside the declaration number, registration date, and the officer's notes.

  4. 04

    Clear by channel

    On a yellow channel, AI reviews the submitted paper dossier against the declaration; on a red channel, it drafts the inspection record and the result goes onto the file. A red channel schedules the physical inspection and notifies the field staff on its own.

  5. 05

    Pay duty and collect the D/O

    With duty computed, AI drafts the state-budget tax payment slip and follows the payment through, recording the duty amount, payment date, and the delivery order. The moment duty is paid, the declaration moves to Cleared and the client is notified.

  6. 06

    Delivery and settlement

    As the cargo leaves the port, AI compiles the incurred costs and the service fee and drafts the debit note for the client, with the delivery point recorded alongside. The debit note posts to accounting and the dossier is archived for any post-clearance audit.

An app for each role

Declarants, field staff, operations, and managers each get their own app, all reading and writing the same declarations.

Declarant desk

Declarants see dossiers waiting to file in a queue, and classify, compute duty, and transmit the declaration in one place.

Channel board

Operations watch every declaration under its green, yellow, or red channel with clearance status in view.

Field desk

Field staff work one declaration with its inspection, D/O collection, and cargo pickup gathered in one place.

Manager dashboard

Managers see declaration volume, duty paid, on-time clearance rate, and receivables by client.

Clearance keeps moving on its own

The declaration moves through its stages, deadlines surface early, and every figure is signed off before it files.

Status tracks each step

As filing, the channel result, and payment land, the declaration stage moves on its own.

Storage deadlines never slip

When cargo has landed and free storage is nearly up without clearance, the handler is alerted.

Missing documents get flagged

A dossier missing a C/O or a specialized permit is flagged before the declaration is transmitted.

HS overrides need sign-off

A high-value declaration or a manual HS change waits on a manager's approval before it files.

Clients follow along themselves

Once a declaration clears, the client is notified and follows progress through a shared link.

Your onboarding with Lotics

You never set it up yourself. We build the apps around your operation and keep improving them as your business changes.

  1. 01.

    Operations Audit

    We learn how your business actually operates and pick the manual work that should be automated first.

  2. 02.

    App Build & Integration

    We build the apps to match your process and bring in your existing data and documents, so nothing has to be re-entered.

  3. 03.

    Go-live & Handover

    Your team starts using the system on real work while we train them and refine it until it runs smoothly.

  4. 04.

    Continuous Improvement

    We stay on after launch with ongoing support, watching how the system is used and improving it as your business changes.

Trusted by operations teams

Phuoc Tran

"Documentation used to take around 2 hours/day; now it's usually done in 5 minutes. Most importantly, the team works from one set of numbers instead of conflicting files."

Phuoc Tran
Director, Conta Vietnam

Pricing

Free

$0

Your workspace, free forever

Get started
  • 1 process
  • 100 AI credits / month · bring your own AI
  • Up to 3 users
  • Build it yourself, with documentation

Pro

$17/month

Lotics AI for daily work

Get started
  • 1 process
  • 1,000 AI credits / month
  • Unlimited users
  • We build + maintain your system
  • Response within 2 days

Team

$68/month

For active operations teams

Get started
  • 1 department / 5 processes
  • 5,000 AI credits / month
  • Unlimited users
  • We build + maintain your system
  • Same-day response

Business

$255/month

Lotics as your active partner

Get started
  • Unlimited processes
  • 25,000 AI credits / month
  • Unlimited users
  • We build + maintain your system
  • Response within 4 hours
  • AI automatically analyzes and optimizes your system, detecting workflow bottlenecks. (Included · no credits)

Enterprise

Custom deployment for large organizations — custom credits, dedicated CSM, SSO/SAML, data residency, bespoke integrations, and SLA.

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  • A typical AI chat session: ~20-50 credits. Document processing: ~5-15 credits. Voice transcription (10 min): ~3 credits.
  • Pro: ~33 sessions/month. Team: ~167. Business: ~833.
  • Higher commitment tiers get a lower per-credit price ($0.020 → $0.012). When credits run out, buy more at $0.02/credit — no service interruption.
Frequently asked questions

Typically 1-2 weeks. Week 1: build the data tables, declaration and document templates, and import existing data. Week 2: train staff and file real dossiers. Setup is included in the plan.

Time with the team during the audit, the declaration and document templates you use today, your past HS classifications, and someone to review as we build. We handle the rest.

Yes. The plan is scoped to the size of the work, with no minimum volume. Small teams can start right away without a complex setup.

No. The declarant desk, channel board, and field desk all read and write the same declaration data — one source of truth, many purpose-built apps onto it. The scattered files and Zalo threads you have now are exactly what that removes, not adds to.

AI reads the invoice and packing list, suggests HS codes from your filing history, and computes the duty. Staff confirm instead of typing each line by hand.

Manual copying across multiple files causes discrepancies. Lotics uses one data source for every document, so the invoice, packing list, and declaration always match.

AI checks your company's classification history and the current tariff before it suggests. Staff confirm or adjust before transmitting, so the final call stays with the handler.

The system recognizes HS codes under specialized management and adds them to the checklist: quarantine, food-safety declaration, import licenses. A missing item flags the dossier.

The browser extension fills the declaration in the customs e-portal in the clerk's own session and reads the channel result back. Green, yellow, and red update straight onto the declaration.

Every message, note, and attachment is saved per declaration. New hires read the processing history and immediately see where each declaration stands.

Clients follow progress through a shared link with no login. When a declaration clears, the system sends the notice. Your team stays on the customs work.

Email, the customs e-declaration and tax-payment portals through the browser extension, and accounting software. Need another system connected? We build that integration.

VAT invoices are still issued by your own e-invoice provider. Lotics syncs the fee and duty data to your accounting software so nothing is entered twice.

Yes. Role-based permissions control who can view, edit, or approve specific records. Each person sees only what is relevant to their role.

Yes. Every change is logged with who made it, what changed, and when. Full history on any record for audits, disputes, or internal review.

Cloud servers in Singapore, encrypted in transit and at rest. Daily automatic backups. You own your data and can export everything at any time.

Yes. iOS and Android. Check status, receive notifications, and approve requests on the go. Real-time sync with web.

See your operations running on Lotics

Start free, upgrade when you need more.

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